What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we also accept PayPal for secure transactions.

How long will it take to receive my order?

The delivery time depends on your location and the shipping method selected at checkout. Typically, orders are processed and shipped within 1-3 business days. Once shipped, domestic orders usually arrive within 3-7 business days, while international orders may take 7-14 business days to arrive.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs
and delivery times vary depending on the destination. Please note that
international customers are responsible for any customs duties or import
taxes imposed by their country.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 15 days of receiving it for a full refund or exchange. Please visit our Returns & Exchanges page for detailed instructions on how to initiate a return.

Are your products eco-friendly?

We are committed to sustainability and environmental responsibility. Whenever possible, we source eco-friendly materials and use environmentally friendly manufacturing processes. Look for our Eco-Friendly label on select products to identify items that meet our sustainability standards.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your package online through our website or the courier's website.

How can i contact customer support?

If you have any questions or concerns, our friendly customer support team is here to help. You can contact us via email at info@shoppiolina.com or through our Contact Us page. We strive to respond to all inquiries within 24 hours.

Can I cancel or modify my order after it has been placed?

We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us as soon as possible. However, please note that we cannot guarantee changes or cancellations once an order has been processed and shipped.

are your products safe for sensitive skin?

Our products are made with high-quality materials and undergo rigorous testing to ensure safety and comfort. However, if you have sensitive skin or specific allergies, we recommend checking the product description for any known allergens or consulting with a healthcare professional before making a purchase.